30-Day Odor Seal Guarantee
Maximize Odor Control
Humidity (from the steam of a shower, for example) can interact with PrettyLitter’s super absorbent crystals, and you want to save that odor-locking power for your cat’s offerings!
PrettyLitter works best when you have a depth of two inches throughout the whole litter box. You can check the depth in a clean box with a horizontal credit card.
Some cats just need a little extra coverage. Use additional litter for big cats or cats who just use the litter box a little more frequently.
PrettyLitter is a non-clumping litter. The super dry silica gels absorb the urine and odor, trapping it inside as the water in the urine evaporates out. The solid excrement is the only waste you need to scoop and dispose of. Just throw it away like you normally would and replace all of the litter every month. Don’t be alarmed if the litter gradually turns yellow over time, this just means PrettyLitter is doing its work to trap and absorb odors.
If your cat is older or on the larger side, we recommend you get your litter box up to at least 3" of depth for optimum absorption. In this case, we'd recommend buying an extra bag of PrettyLitter and use just half of that bag along with the first bag. Additionally, if you have a cat that loves to dig, that extra bag will get you to at least 3 inches of litter lining the surface of the tray.
If you have a multi-cat household, we recommend a minimum of one bag of PrettyLitter per cat. For example, if two cats are using one litter box, we suggest two bags. If each cat has their own litter box, but one is used more than the other, we suggest two bags per box.
There are many different sizes of litter boxes, and every household's litter box usage is different, so if you ever need more or less litter, we're happy to help anytime. Feel free to contact our CS team at meow@prettylitter.com or 800-838-3381.
If You’re Still Experiencing
Issues with Odor Control...
PrettyLitter is an advanced innovative litter that requires the reading of instructions and correct usage to be effective. Instructions on how to use PrettyLitter can be found on the bag itself and in our FAQs. PrettyLitter will not refund orders based on incorrect usage of the product or a cat not acclimating to a new litter. Most cats will accept a new litter outright and the small rest typically require a transition through the mixing of old litter and new litter.
Additional tips can be found in our FAQs (opens in a new window).
Odor Guarantee is for PrettyLitter purchased from Target, Inc., Walmart, Inc., PetSmart, Inc., or Meijer, Inc. stores only and is limited to one offer per household. If for any reason you’re not completely satisfied, send us your name, address and your original receipt from your PrettyLitter bag within 30 days of purchase to request a refund.
*Receipt will be required as proof of purchase. Please allow 4-6 weeks following receipt of all required documentation for delivery of refund.