Frequently Asked Questions
If you placed your order on a weekday before 2pm your order should ship out on the same day! If you placed your order after 2pm or over the weekend it will ship out the following business day. Once it is shipped out it will take between 5 and 7 business days to get delivered to your home.
Make sure your litter box is in a dry place. Avoid high moisture environments like the bathroom and laundry room.
If this is your kitty’s first time using silica gel litter they may need to go through the traditional acclimation process to get them used to their new litter. Check out this article that shows you our favorite acclimation techniques!
PrettyLitter monitors your cat’s health by changing colors to alert you of any potential health problems. To learn more about what each color means, click here.
If you store your litter in a dry place, mix the litter daily and make sure kitty’s litter box has the required 2 inches of PrettyLitter in their box, the litter should last a full 30 days before it has to be replaced. If you do all these steps and you find it still isn’t lasting, reach out to our team and we’ll get you set up on the right plan for your household.